T’s & C’s for daycare/boarding
By allowing or organising your dog to participate in the services we provide, and/or by signing our admission form; you accept, understand and agree the following terms and conditions, which may be updated at any time:
We feel it’s important for you to know that although we do everything we can to ensure the safety and happiness of your dog, there are some risks involved with our activities that you should be aware of- risks most of which are present in every- day life for your dog in situations they will be in even out of daycare.
At all times and to the best of our ability, we will give the best care to your dog and ensure their safety according to our government license
Dogs mixing with other dogs (including other sized dogs and dogs of different ages and breeds) is a vital part of their life and socialisation. At Waggingtons Ltd, dogs are never left together without direct supervision, however during the time your dog is at daycare, they will come into contact with other dogs in an off lead and uncontrolled environment. In the vast majority of cases this is a hugely positive experience; however, as with any group interaction, this presents the risk of dog-on-dog aggression, fights, bites etc. and even death. By organising activities with us, you accept all of these risks and agree not to hold Waggingtons Ltd liable. We ask owners to accept legal responsibility for their own dogs behaviour, and assume any legal and veterinary costs to other dogs and property damage costs associated with their dogs behaviour. By organising activities with us, you agree to cover such costs and allow us to pass over personal information to any official authority or to any other dog or property owners that have suffered as a result of your dogs actions so that they may make contact with you. We may keep you informed of any altercation involving your dog, whether damage or injury occurred or not. We also reserve the right to dismiss any dog that shows dangerous or inappropriate behaviour from all services at Waggingtons Ltd with immediate effect. By organising your dog to participate in our services, you are confirming that the dog has no record of aggressive or anti-social behaviour and you have made a full and frank disclosure of any characteristic or trait that might make the dog unsuitable for socialising with other dogs. If we feel that a dog does pose any risk to any other dog, even if you do not agree, we reserve the right to dismiss this dog from daycare with immediate effect. If your dog bites someone or something, it is YOUR responsibility, as far as UK law permits- you could be sued or your dog could be put down. We will never take a dog into our services if we feel they pose any risk to people or other dogs and we reserve the right to muzzle any dog we think needs to be muzzled to prevent injury to our staff, the public or any other dog. Although these risks are always present within groups of dogs, we do everything possible to reduce the risks to as low as possible- our entrance policy is strict and we refuse to accept any dogs that show signs of aggression, and dismiss any dogs showing signs of aggression from daycare immediately, no matter how long they have been attending.
Incidents between dogs can have a cause not necessarily obvious from any injury as a result i.e. a dog who is injured in an altercation may actually be the one responsible for causing the incident in the first place and the other dog has reacted in a defensive manner. In these cases, liability for vet bills/ damages etc would be the responsibility of the dog that caused the incident rather than the specific injury. In ALL cases, the decision on responsibility for liability for costs relating to dog on dog incidents will be made by Waggingtons Ltd, (as we will have witnessed the incident first hand to see what caused it) and will be final. It is also worth noting that the vast majority of minor injuries, cuts and scrapes that do occur in daycare are from friendly play or wrestling and is done accidentally or when play spills over slightly in excitement- and as such these have to be accepted and any treatment would be the responsibility of the owner of the dog who happened to get the minor injury as it was not caused in malice. You agree to accept these decisions. Please note that we can not be held responsible for the actions of another dog while in the daycare- this is not us trying to shirk responsibility, but pointing out the realities of doggy daycares. Dogs are animals and can react in a split second- despite all best intentions and entrance policies, a dog that has never shown signs of aggression before can cause minor or serious injuries or even death within the shortest amount of time. It is not possible for even the best trained and experienced team of staff to prevent these incidents when dogs are together in a social environment. It is extremely rare that incidents like this do happen, but the risk is ever present. You agree that you understand and accept this as part and parcel of the service.
. You accept that your dog may mix and interact off lead with dogs of different size (both smaller and larger) and that all our terms and conditions apply in the same way.
We take the greatest possible care of all the dogs we are responsible for, however as stated before, injuries can occur for a variety of reasons. Should your dog be involved in any incident, our staff will check your dog over for injuries, however our staff are not trained vets so we ask that you check over your dogs further at home or seek professional opinion. You agree not to hold Waggingtons Ltd responsible for failing to spot that an injury has occurred, or that the nature of the injury is worse than realised. Should your dog show any obvious injury, we will inform you immediately and take your dog to the nearest vet on request, or if the nature of the injury is serious we will take them to the vet immediately without request. By organising activities with us, you give permission for Waggingtons Ltd to authorise any treatment/ procedure etc that the vet deems necessary to carry out immediately or to prevent suffering, and agree to pay the associated fees or reimburse Waggingtons Ltd for the full amount- including consultation or out of hours charges. This is to ensure your dog doesn’t suffer waiting if we can’t contact you beforehand. We have staff trained in Canine First Aid present at all times in daycare. This also applies when a dog shows signs of sickness or discomfort that we feel needs investigating by a vet- particularly if they are staying with us for a long period of time (more than 12 hours). We will always try to get in touch with you beforehand, but whether we can make contact or not, you authorise us to request investigatory procedures and surgery should it be deemed necessary before your dog is due to return to you. You agree to cover these costs in full directly with the vet, or reimburse Waggingtons Ltd,should we not be able to get in contact with you. We strongly recommend that you purchase pet insurance for your dog that covers them while they are under our care.
It is important to understand that despite all our best efforts, dogs can get sick or injured for a variety of reasons. We believe in letting dogs be dogs and run around and play with each other and on a variety of surfaces and equipment. This can include raised objects and structures, water pools, grass, pebbles, bare soil and rocky areas that they could, for example, chew/ swallow/ cut themselves on/ jump from. We also have a variety of play equipment and toys on site that dogs have access to at all times. Although we make these surfaces and equipment as safe as possible, through play and interaction with these items and surfaces, there is a greater risk of injury than without them- however it also makes the daycare a more fun and interactive place for them to be. By using Waggingtons, you accept this and will not hold us liable (financially or otherwise) for any injury, accident or sickness that occurs as a result of normal day to day participation in our daycare.
Dogs who are showing signs of any potential contagious illness or disease are not able to mix with other dogs in daycare and should either not come to daycare or will be quarantined away from other dogs while they are in daycare until we are satisfied there is no risk present to other dogs. There are certain illnesses, such as Giardia, where dogs are not permitted to be in daycare at all even in quarantine and must be kept at home until cleared by a vet. You must inform us if you think your dog may be ill so we can advise on the options available to you. During this period, usual charges and reduced cancellation charges apply. This also applies when a dog is recovering from any injury or operation such as neutering or spaying, injured foot etc. and may need to be out of the main daycare environment. We also reserve the important right to quarantine or ‘time out’ dogs from the main daycare environment for behavioural reasons.
With any off lead environment, there is a risk to dogs security. We work hard to ensure that dogs get the greatest amount of fun, interaction and exercise while they are with us, and we operate as a free range daycare- meaning all dogs are off lead.
By organising activities with us, you accept these risks and agree not to hold Waggingtons Ltd liable for any injury or loss resulting in escape. Should your dog escape, run off or get lost, we will do our absolute best to find them, and will contact you to let you know. If you believe your dog has any risk of jumping over or climbing fences- please inform us so we can take appropriate steps. Staff are with dogs at all times so the risk of any escape is extremely low.
Under UK law, all dogs must be micro-chipped.
You must ensure that your dog is up to date with their vaccinations at all times while using Waggingtons Ltd to look after them in any of our activities. Kennel cough vaccines should be given to all dogs even though they are not 100% successful in preventing the infection. If Kennel Cough is detected in any dogs in our daycare, due to the incubation period, it is too late to quarantine this dog to prevent any spread, but we would ask that the dog be collected immediately. It is also almost certain that they have picked it up from public parks that all of our daycare dogs visit with their owners, and as such there are multiple routes of passing the infection on. We will always take veterinary advice, but we will prevent dogs with Kennel Cough from coming into the daycare as it would be likely to cause an issue to other owners.
T’s & C’s for Consultations.
Tracie Elimelech of Waggingtons Ltd is entrusted to use best judgement in the caring for and training where appropriate, of your dog and will exercise the utmost professional care in doing so.
Due to the unpredictability of dogs, The Client remains wholly responsible for the welfare and control of their dog or puppy during consultations, on or off lead and during interactions with other people or dogs.
Tracie Elimelech agrees to provide the highest quality of training in a positive and professional manner at all times and will keep the interests of your dog an utmost priority including in any advice or training recommendations given. The client will not hold Tracie Elimelech of Waggingtons Ltd responsible for any wrongful or inappropriate information or advice they feel may have been given.
The Client confirms that their dog is fully vaccinated, microchipped, not in heat, wormed and flea treatment given and is in good physical health unless declared otherwise
The Client confirms that the dog has not previously bitten or behaved aggressively towards people or other dogs, unless such behaviour has been previously disclosed in full Prior to and during any sessions.
Tracie Elimelech of Waggingtons reserves the right to terminate training at any time before or during its term of engagement if she determines a danger posed to the health and safety of herself or others, at her discretion.
The Client agrees to records being held by Tracie Elimelech of Waggingtons appertaining to their dog and at no time will these records be shared by a third party unless at the recommendation of the client in the purposes of veterinary advice/support.
Implementing any behavioural treatment or training strategies is the responsibility of the Client, with the acceptance that there is no guarantee or cures/quick fixes or magic and with the understanding that behaviour modification takes time, patience, consistency and commitment.
The Client agrees that despite the best efforts of Tracie Elimelech of Waggingtons Ltd any recommendations or services supplied, are not a guarantee of satisfaction with that product or service.